The warranty terms and the service network is extensive, which is also a big plus. On the downside however is the significant amount of time required for workshop appointments to rectify problems during the first year of ownership. Some problems are systemic and others that are more trivial should have been detected and rectified before handover.
Generally wait time for a workshop appointment is pretty long at Jayco as well as at their dealerships. Hence my appreciation to Tom, who squeezed me in today on short notice to fix a few probs while I was waiting for the van (that deserves 5 stars).
The van comes with a 3 mode charge system, but the AUX/Solar Energy System is not suitable for sustained off grid camping. Furthermore the AUX/Solar charge system has some noticeable deficiencies. A system capacity upgrade is very difficult to implement due to space restraints. In this area Jayco / PageBrosRV did disappoint and I had to find a solution independently. Now that I finally did manage and have also succeeded in locating a water ingress problem I expect to be a happy camper.
A huge fringe benefit for the Jayco brand are its independent self help groups, where members bounce off their problems. We hope to be able to get Jayco's ear as a group once we reach critical mass (1000+).