Consumer guarantees on products and services
Since 1 January 2011, the following consumer guarantees on products and services apply.
Products must be of acceptable quality, that is:
- safe, lasting, with no faults
- look acceptable
- do all the things someone would normally expect them to do.
Southern Euro began 41 years ago as a small one man mechanical repair operation. Slowly over the years we have increased in size moving three times. In 2002 we moved to Williams Road, Dandenong South. In 2010 opened our new sales yard at 99 Lonsdale Street, Dandenong.
Our small business joined with Fiat in 2004 becoming a Service and Parts Dealer looking after three of the major Motorhome manufacturers, Jayco, Avan, and Sunliner.
For 11 years we have successfully serviced and maintained Fiat vehicles in Victoria at one stage organising repairs throughout country Victoria with other repair shops in a spoke and hub system. In 2009 Southern Euro become a Fiat Commercial Dealership for New Fiat Commercials and Used Vehicles and along with the new sales yard and workshop combination we have successfully sold, serviced and maintained not only Fiat Commercials but the highly successful and unique range of Fiat motorhomes and campervans. In February 2015 we moved to our
new Sales Yard & Service premises at 72 -78 Frankston-Dandenong Road, Dandenong South
We can lay claim to be the most experienced workshop in Victoria and have the highest volume of Fiat Commercial vehicles than any other workshop in Australia. Our workshop has the latest and most modern equipment to allows us to perform the following services (deleted). All technicians are Fiat CV factory trained and also attend other training courses. We pride ourselves in giving expert advice and friendly service from a family owned and operated Fiat CV Dealership.
------------------ ACCC Inquiry ------------------------------
Your submission has been saved.Web form ID: accc-enquiry:153183
Thank you for contacting the ACCC. We appreciate you taking the time to write to us.
Our website provides information about your rights as a consumer and how to resolve a dispute about aproduct or service. See: www.accc.gov.au/consumers
We will respond to you where we have information that may help you, or you have asked a questionabout your rights or obligations under the law. Please don't expect a response if you have simplyreported information to us.
Responses will usually be provided within 15 business days. Note: We are currently experiencing abacklog and our response time may exceed 15 days. We apologise for any delay.
Please also see our website for information about what we can and can’t do for consumers and the typesof matters we prioritise. We cannot tell you whether we will investigate a matter you report to us, nor provide legal advice
ACCC Enquiry description:
Advise re Sales Contract for Campervan / Motorhome
I have signed a contract with an Australian RV dealership for an imported Fiat Adria Campervan, for delivery in 1week. Paid $5000 deposit, will be forfeited if I walk away from contract.
Issue : Fiat Warranty was undisclosed at point of sale. On inquiry I was told as an import the FIAT comes onlywith a European type 2 year Warranty, instead of themarket standard Australian Fiat warranty of 3 years.
Can I insist on 3 years warranty and is the contractinvalid otherwise ? Can I legally rescind the contract anddemand return of my deposit ? Reasoning:
1- Failure to provide adequate product protection for theAustralian market (in being deviant from industrystandard of 3 years, which 99% of Ducato owners aregiven in Australia. Product must be fit for its purpose fora reasonable amount of time.
2- Failure to disclose limited warranty in contract.Neither oral, nor in writing together with sales contract.