Advise from the Jayco Customer Relations Dept.
Jayco Customer relations has told me the best approach for me to take is to send my test incident reports / warranty claims to [email protected] . Dunno if that its a special path just for my complaints wrt their charge system or general advise. If I got it right then emails going to this inbox will be lodged and distributed to the competent department (and hopefully it will populate their database). Its very hard for us to know how their warranty claims system works. Prior to my visit at Jayco HQ I was told to always go through their dealerships. Maybe its best to email both Jayco and our dealership ? !
Jayco Customer relations has told me the best approach for me to take is to send my test incident reports / warranty claims to [email protected] . Dunno if that its a special path just for my complaints wrt their charge system or general advise. If I got it right then emails going to this inbox will be lodged and distributed to the competent department (and hopefully it will populate their database). Its very hard for us to know how their warranty claims system works. Prior to my visit at Jayco HQ I was told to always go through their dealerships. Maybe its best to email both Jayco and our dealership ? !
I trust Jayco have been sensitised a year ago. At least they have to be seen doing the right thing. If more people lodge complaints it will carry weight. On the other hand it is Jayco's chance to improve their charging circuit or revise the metrics on the FD19 campervan, so that 2 panels with a lithium battery can be fitted. I quite love my compact baby van cause I can weasel around quite easily. https://www.abc.net.au/.../jayco-faces-court.../9206286
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