Jayco Customer relations has told me the best approach for me to take is to send my test incident reports / warranty claims to email@example.com . Dunno if that its a special path just for my complaints wrt their charge system or general advise. If I got it right then emails going to this inbox will be lodged and distributed to the competent department (and hopefully it will populate their database). Its very hard for us to know how their warranty claims system works. Prior to my visit at Jayco HQ I was told to always go through their dealerships. Maybe its best to email both Jayco and our dealership ? !